Our company is in ensuring product quality, delivery on time and strict performance of the contract at the same time, we have the commitments of the product after-sales service and technical training as follows:
1. Maintenance company and technicians: Our company is set up Baoji Yinhe Fire-fighting Vehicle Equipment Maintenance Co., Ltd., which is officially registered by the relevant departments of the state, at the same time, we have maintenance service stations all over the country, which are professional undertaking various fire truck maintenance business and responsible for the guidance and training of after-sales service business throughout the country. There are 2 senior engineers, also engineers, technicians and maintenance technical workers of more than 40 people in the maintenance companies. Our company's after-sales service personnel have rich experience, high technical level, exquisite business, good service attitude and strong sense of responsibility. They are a professional after-sales service team that makes users satisfied and rest assured.
2.During the warranty period (one year), due to any problem caused by the quality of the fire truck itself, our company guarantees to respond within 1 hour after receiving the customer's call for repair, and dispatch the after-sales service personnel to the scene within 24 hours, and provide the best after-sales service. Also the general fault is solved within 1 hour, and the complex fault is solved within 1 day, to repair or replace spare parts free of charge.
3.We will also rush to the site in a responsible attitude to carry out repairs for exceeding the warranty period or the scope of the warranty, and only charge for spare parts.
4.We will dispatch engineers and technicians to install and debug the products free of charge on the delivery site.
5. We provide personnel training and technical services to users at any time (for the products lifelong).
6. Our company will visit customers regularly, and provides adequate spare parts, to solve the worries of users.
7. For the products sold, within 10 days of delivery to the user, the engineer of the after-sales service center shall call specially to inquire about the use of the products, to dispatch maintenance engineers to visit within 3 months. And all the expenses such as transportation of the assigned personnel shall be borne by our company.
8. 24-hour telephone after-sale service hotline: 0917-8801118